Email support: support@wildframe.app — This is the only address we monitor for support. There's no chat or phone line during the beta period. We aim to respond within one business day.
Common support topics
Account & sign-in
Trouble signing in, account not found, or questions about your Google account connection. Include your email address when you write.
Subscriptions & billing
Questions about your current tier, how to upgrade, how to cancel, or subscription charges. Note: billing is handled via Apple or Google depending on how you subscribed.
Desktop import
The desktop app not connecting, an import failing, or photos and video not appearing after import. Include your app version and operating system in your message.
How WildFrame reads your work
Questions about how WildFrame reads your photos and video, or results that look off. Screenshots help.
Instant photo reads (mobile)
Instant reads not loading, taking too long, or returning results that look off. Include your device model and your iOS or Android version.
Privacy & data
Questions about what data WildFrame stores, data deletion requests, or concerns under GDPR, CCPA, or other applicable laws. See our Privacy Policy first.
Bug reports
Found something broken? Include the screen you were on, what you did, what happened, and what you expected. Screenshots or recordings are very helpful.
Outfitter & team access
Interested in WildFrame for an organization, expedition company, or conservation team? Contact us to discuss the Outfitter tier and custom pricing.