One address for everything: account help, subscription questions, desktop and mobile setup, bug reports, and feedback. We read every message.
Email support
support@wildframe.appThis is the only address we monitor for support. There is no chat or phone line during the beta period. We aim to respond within one business day.
Trouble signing in, account not found, or questions about your Google account connection. Include your email address when you write.
Questions about your current tier, how to upgrade, how to cancel, or subscription charges. Note: billing is handled via Apple or Google depending on how you subscribed.
The desktop app not connecting, an import failing, or photos and video not appearing after import. Include your app version and operating system in your message.
Questions about how WildFrame reads your photos and video, or results that look off. Screenshots help.
Quick Take not loading, taking too long, or returning results that look off. Include your device model and your iOS or Android version.
Questions about what data WildFrame stores, data deletion requests, or concerns under GDPR, CCPA, or other applicable laws. See our Privacy Policy first.
Found something broken? Include the screen you were on, what you did, what happened, and what you expected. Screenshots or recordings are very helpful.
Interested in WildFrame for an organization, expedition company, or conservation team? Contact us to discuss the Outfitter tier and custom pricing.